Terms and Conditions

Print Size Disclaimer

All print requiring a size adjustment will be scaled proportionally to the shortest measurement unless otherwise requested when ordering.

Important Information About RGB and CMYK

Many graphics software programs give you the choice to work in either RGB or CMYK. These are called “colour spaces”. Scanners and digital cameras create images using combinations of just three colours: Red, Green and Blue (called “RGB”). These are the primary colours of light, which computers use to display images on your screen. Printing presses print full colour pictures using a different set of colours, the primary colours of pigment: Cyan (blue), Magenta (red), Yellow and Black (called “CMYK”). This is “4-colour process” or “full-colour” printing that comprises the majority of magazines and marketing materials you see every day. At some stage your RGB file must be translated to CMYK in order to print it on a printing press.

It’s Best If You do the RGB-to-CMYK Conversion of Your Images

You will have more control over the appearance of your printed piece if you convert all of the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish your images in RGB. Even though monitors always use RGB to display colours, the colours you see on your monitor will more closely match the final printed piece if you are viewing them in the CMYK colour space.

Be aware that it is possible to see colours in RGB that you can’t make with CMYK.

They are said to be “out of the CMYK colour gamut”. What happens is that the RGB-to-CMYK translator just gets as close as possible to the appearance of the original and that’s as good as it can be. It’s something that everyone in the industry puts up with. So it’s best to select any colours you use for fonts or other design elements in your layout using CMYK definitions instead of RGB. That way, you will have a better idea of how they will appear in your printed piece. Here’s a common example: many programs translate the 100% Blue in RGB into a somewhat purple-looking colour in CMYK. We recommend a CMYK value of 100-65-0-0 to get a nice clean blue. Working in the CMYK colour space allows you to select the CMYK recipe, or “screen build”, that gives you the results you want.

Guarantee & Limitation of Liability

We aim to achieve customer satisfaction. If you are not satisfied with the quality of the merchandise you receive, you are entitled to a replacement or refund. It is important that you contact us within 14 days so that the exchange or refund can be arranged to your satisfaction.

a) West one signs ltd. shall only be liable to the customer for any faulty goods and that liability is restricted to, at West One Signs Ltd.option the replacement of the faulty goods or the refund of their purchase price.

b) For the avoidance of doubt; the liability of West one signs ltd. for any direct or indirect consequential losses is expressly excluded.

The above terms are in addition to your statutory rights under the laws applying to the sale of goods and distance selling act.

Delivery Information

We use reputable carrier services who require a signature on delivery. The great majority of our orders have to be dispatched by carrier rather than by post for the reasons of size, weight and the signature requirement. Your order shipment price will be calculated on order value and this calculation is made in the shopping basket so you know in advance of the charges. Normal delivery schedules prevail on most orders however, due to occasional seasonal circumstances which may affect our routine dispatch services, it is not possible to guarantee any specific delivery date. Any uncommon delivery requests will be considered at our discretion, if accepted this will be granted on the understanding that this will be entirely at the customers risk. Please be aware of the possible difficulties encountered when not receiving delivered goods in person. *Please note. Unfortunately we are unable to deliver goods to BFPO or PO Box addresses.

Right of Return

Any damage or shortages must be reported within 48 hours of receipt of delivery. If for any other reason you are not satisfied with your purchase, please return it to us within 14 days for a prompt exchange or full refund.  The goods must be returned unused and in their original packaging to the following address: West One Sign Ltd, 30 St. Mary’s Street, Preston, PR1 5LN, Tel: 01772 702 701

*Please note. Carriage costs associated with returned goods are to be paid by the customer. Please remember to obtain a Proof of Posting Certificate from the Post Office as we cannot be held responsible for items lost in the post.  We will refund your money within 7 days of receipt of the goods. We endeavour to ensure that all the information on this web site is correct and fairly stated, but we are unable to accept liability for any errors or omissions.

Damaged Goods

In order to comply with our carriers’ terms of insurance, we must be informed (by telephone or e-mail) of any damage to goods in transit within 48 hours of receipt. West One Signs Ltd.will be responsible for the collection of the damaged goods and for replacements to be sent.

Please call 01772 702 701 or email sales@westonesigns.co.uk for more information or clarification.

Tax Charges & VAT - All prices displayed on the website are EXCLUSIVE of UK VAT.